Player account blocked, how to do?

You are a fan of online casinos, you love having fun and trying to win on your favorite site, and this one has you covered. suddenly blocked access to your player account ? It's frustrating, but it happens. Here we will try to understand in which cases this happens, and what to do to ensure that it is unlocked.

Why would your account have been blocked?

There are many reasons that can lead an online casino to decide to block your access to your player account. here are the four blocking reasons that happen most often, and that casino players have to deal with.

❌ Non-compliance with casino terms and conditions

Before registering at an online casino, we always recommend our readers to read the terms and conditions carefully of the site. Indeed, it often happens that accounts are blocked for violations of these conditions.

On all sites, the terms and conditions are easily accessible. Usually at the bottom of the page, we advise you to take a look, you will probably find the explanation for the blockage of your account.

❌ Too many wrong passwords

This is clearly the most popular account blocking in online casinos. Indeed, many players, at the time of connection on their account, have the wrong username or password.

The reasons differ: it may be because they forgot their identifiers, or they made a simple mistake, for example. In general, after 3 errors , the player account is automatically blocked.

❌ Failure to send the requested supporting documents

It often happens that documents are requested by the financial department, either at the time of registration or when you make withdrawal requests.

ces documents ne seront plus requis et votre demande sera annulée. Veuillez donc vérifier régulièrement votre boîte mail afin de ne pas manquer les notifications importantes. the casino temporarily blocks your player account Sur JackpotCity Casino for example, after 3 requests, the casino locks your account.

❌ Registration under a false name

When registering at a casino, it is very important to always give your actual personal information No pseudonyms, no false names, no false date of birth to cover up the fact that you are a minor... Because when you send your documents, the casino will notice and block your account!

How to unblock the account?

Your player account has been blocked and you don't know how to unblock it? The main solution would be to contact customer service . If you no longer have access to live chat, then send them an email. If your account is not unlockable, then you will at least have the explanation of the account closure.

As we have explained to you, it is always important to read the terms and conditions from the casino. You will probably find the reason there, and better understand why your account has been blocked.